Refund policy

Refund Policy

Returns

We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.

All return shipping costs are the responsibility of the customer and are non-refundable.

To be eligible for a return:

  • The item must be in the same condition as received: unworn, unused, with tags, and in the original packaging.

  • You must provide a receipt or proof of purchase.

To initiate a return, email us at siciliawatches@gmail.com. Once your return is accepted, we’ll send instructions on how and where to send your package.

⚠️ Items sent back without prior authorization will not be accepted.

You can reach out to us at any time with questions at siciliawatches@gmail.com.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

We do not accept returns on:

  • Sale items

  • Gift cards

  • Personal care goods (e.g., skincare, grooming)

  • Hazardous materials (e.g., flammable liquids or gases)

📦 If you're unsure whether your item qualifies, please contact us before initiating a return.

Exchanges

We do not offer direct exchanges. The quickest way to get what you want is to:

  1. Initiate a return.

  2. Place a new order for the desired item once your return is approved.

European Union 14-Day Cooling Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must still be in its original condition, unused, with tags, and in original packaging. Proof of purchase is required.

Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

If approved:

  • A refund will be issued to your original payment method within 10 business days.

  • Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at siciliawatches@gmail.com.

Chargebacks

At Sicilia Watch Mods, we are committed to transparency, fairness, and excellent customer service. We encourage all customers to contact us directly regarding any issues with their order so that we can resolve them promptly and amicably.

By placing an order on our website, you agree to the following chargeback terms:

  1. Direct Resolution First

    • Customers must first contact us at siciliawatches@gmail.com regarding any concerns with their order.

    • We will always work with you in good faith to resolve issues, including cancellations, refunds, or replacements where applicable.

  2. Grounds for Chargebacks

    • Chargebacks should only be filed in cases of genuine fraud or unauthorized transactions.

    • Filing a chargeback for reasons outside of PayPal/credit card provider policy (e.g., impatience during our stated 2–4 week production timeframe) is considered misuse.

  3. Impact of Filing a Chargeback

    • If a chargeback is initiated while a refund, replacement, or resolution is already in process, we reserve the right to pause all actions until the claim is resolved.

    • Filing a chargeback without first attempting to resolve the matter with us directly may result in:

      • Cancellation of pending and future orders.

      • Suspension of account access and discounts.

      • Refusal of service at our discretion.

  4. Evidence and Disputes

    • We maintain detailed records of communications, order confirmations, tracking numbers, and refunds.

    • In the event of a chargeback, we will provide this evidence to the payment processor to demonstrate good faith fulfillment of our obligations.

  5. Agreement to Policy

    • By completing a purchase on our website, you acknowledge and agree to this Chargeback Policy, our Refund Policy, and our Terms of Service.